find a list of frequently asked questions
1. The nearest MoneyGram location can be found at this link.
2. Bring the following with you:
To send money:
· Your valid proof of identity
· The full name of the recipient/receiver, which corresponds exactly to the name on his identity card.
· The name of the country where the recipient/receiver will collect the money,
· The amount ideally in CZK that you want to send, plus the amount in CZK for fees,
· If you are sending funds to a bank account, you need the beneficiary's bank name and account number
· To send money to a mobile wallet, you also need the recipient's mobile number, including the international prefix.
3. To complate the transaction
In cooperation with the cashier, fill in on-line send form, which is part of the system.
4. Information for receiver
You will receive a receipt upon completion of the transaction. Keep the receipt and give/send the eight-digit collection reference number to the recipient/receiver, this reference number is the collection code. Money sent to a bank account or mobile wallet will be deposited directly into the appropriate account.
Requirements may vary by location operator. If necessary, ask your MoneyGram location for details of their processes and procedures.
When completing the Send form, please note that the name of the receiver on the form must exactly match the name on the identity document that the receiver will present when collecting the transferred money. For example, Jan P. Novak is NOT the same as Jan Petr Novak.
MoneyGram locations are available in more than 200 countries around the world. The nearest MoneyGram branch can be found at this link.
Fees vary depending on the send and receive country and the transaction mount. To get your transaction fee see this link.
The maximum amount taht is allowed to be sent is CZK 200,000, EUR 8,000 and USD 8,000.
Only in cash at the location. Ideally in CZK.
The money transfer is very fast, the recipient can withdraw the money within 10 minutes.
The exception is sending transactions from the Czech Republic to the Czech Republic. In this case, it is possible to collect the money following day in the morning.
Czech crowns are send/received at all locations in the Czech Republic. USD and EUR at selected locations - see "Locator".
No. At the location in the Czech Republic, you choose the currency in which the money will be paid out, as the sender.
For information on what currencies are available in the country where I am sending money, I will find out in our fee estimation application, which you will find here
1. Make sure it has the correct eight-digit reference/confirmation number.
2. Make sure that the recipient/receiver has a valid photo ID and that the name on this document matches the name you provided when you sent the money.
Keep in mind that your name on the transfer record filled in by the person sending the money must exactly match the name on the official identity document of the recipient. For example, Jan P. Novak is NOT the same as Jan Petr Novak.
Contact us at 800 720 067 for further assistance.
The person who wants to collect the money transferred via MoneyGram must present a valid photo ID and know the details of the transfer/8-digits refernce number.
To protect yourself even better, keep all money transfer information secret and make sure you know the recipient/receiver well.
You will need the following to pick-up the transferred money:
A valid ID with your official name
Eight-digit reference number - request a reference number from the person who sends you the money
Keep in mind that your name on the send form filled in by the person sending the money must exactly match the name on your official identity document. For example, Jan P. Novak is NOT the same as Jan Petr Novak.
In the event of a problem, first contact the sender of the transfer and verify that the information is correct.
Contact us at 800 720 067 for further assistance.
MoneyGram branches are available in more than 200 countries around the world. The nearest MoneyGram branch can be found at this link.
1. Ask for your eight-digit transfer reference number. This reference number is given to the person who sends you the money.
2. Visit the MoneyGram location. Make sure you have 8-digits reference number and your proof of identity *.
3. Fill in the receipt/receive form at the branch and give the completed form to cashier.
You may need to prove your identity in one of the following ways:
· Passport
· Driving license
· ID card or some official
· Identity document issued by goverment
You may also need to prove your residence.
Contact your MoneyGram location for acceptable proofs identity or other possible local process and procedures.
Requirements vary by location. Contact your MoneyGram location for acceptable proofs identity or other possible local process and procedures.
Keep in mind that your name on the transfer record must exactly match the name on your official identity document. For example, Jan P. Novak is NOT the same as Jan Petr Novak.
The money transfer is very fast, the recipient can withdraw the money in 10 minutes.
The exception is sending transactions from the Czech Republic to the Czech Republic. In this case, it is possible to collect the money following day in the morning.
Phishing is a type of online scam designed to steal your personal information, such as:
Usernames
Passwords
Credit card details or
Secret questions and answers
Phishing usually takes the form of an email and is disguised to look like an official email from MoneyGram. The links in the email will take you to a fake website that looks like the real MoneyGram page. It's best not to click on links in emails at all. If you want to visit our site, enter our web address directly into your browser and do not click on the link in the email.
If you suspect that you have received a phishing email, please keep an eye on the following:
· Links to websites that ask you to verify your account information
· Links to websites that ask you for your bank account or credit card number, usernames and passwords
· Threats that if you do not verify your account information, your account will be terminated
The best course of action is to never click on the links provided in the emails. Instead, enter the website address directly into your web browser.
If you suspect you've received a phishing email, don't ignore it - instead, report it! Email: customerservice@moneygram.com
No. MoneyGram NEVER sends an no requested e-mail asking for personal or financial information.
If you receive a suspicious email claiming to be from MoneyGram, let us know so we can investigate. And if you suspect that your financial information has been stolen, we encourage you to contact your bank immediately.
If you suspect fraud in a transaction that has not yet been completed/received, contact MoneyGram Customer Service at 800 720 067 to have the transaction canceled immediately.
If you did not find the answer to your question, contact us at info@haterastransfer.cz